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A to Z Guide

333 East Trade Street, Charlotte, NC 28202
Accessible Seating
Accessible seating is available for purchase through Ticketmaster on a first come basis.  1 accessible seat and up to 3 companion seats can be purchased. When ordering accessible tickets, please indicate the type of accessible seating that you require. (wheelchair seating, ect)
Assisted Listening Devices
Assisted Listening Devices (ALD) are available free of charge at Guest Services located behind sections 102 and 208 of Spectrum Center. You will be asked to leave your state issued photo identification as a deposit for the device.
There are 3 ATMS located throughout the arena…..102, 111 & 201
Box Office
The Arena Box Office is open Monday – Friday from 10:00 am – 6:00 pm. On event days, the Box Office is open 3 hours prior to events and 5 hours prior to Hornets games.  For more information, please visit our Box Office page.
Hornets General Info
To reach a Hornets Representative please dial 704-HORNETS or click here to visit the official website for the Charlotte Hornets
Hornets Fan Shop
Regular store hours are Monday – Friday, 11:00am to 6:00pm and Saturday, 10:00am to 5:00pm. Summer hours are Monday-Saturday 11:00 a.m. – 5:00 p.m.
Visit our online store at HornetsFanShop.com
Camera/Video Recording Policy
Still photography only with camera lens of  6″ or less, no audio or video recording. (All are subject to change on an event by event basis)
Levy Restaurants is the food service provider at Spectrum Center.  Please visit Levy’s page to find out more about catering options
Child Admissions
Unless otherwise noted, children who have reached their 2nd birthday must have a ticket to enter the arena
Code of Conduct
Please click here to see the guidelines for guest behavior at Spectrum Center
Throughout the arena, guest will find traditional event-goer favorites such as char-grilled hamburgers, hot dogs with regional toppings and all your fan favorites! Stop by our new locations at the Center City Grill, Fourth Ward Market Place, NODA Cantina, Trade Street Pour House and the Twisted Loop for a variety of different flavors.
Click Here to send an email to our Guest Services Dept, or call 704-688-9000 to reach a Guest Services Representative during normal business hours
Disabled Services
Please visit our ADA Info to find out about the services offered to our disabled patrons
Door Policy
Doors open one hour prior to all events and 60 minutes prior to all Hornets games, unless otherwise stated
Drop Off/Pick Up
Our disabled drop off is located on the Fifth Street, just in front of the entrance.
A Public Elevator is located in the main lobby at the Trade Street entrance
Please click here to learn more about employment opportunites at Spectrum Center
Entry Inspection
All Guests entering the arena during an event are subject to screening, which may range from visual inspection and bag inspections to screenings by a metal detector or a pat-down search conducted by Arena security personnel.
Family Restrooms
Family restrooms are located at sections, 102, 111, 212 & 228
First Aid
First Aid stations are located on the concourse at sections 111and 222
Through Levy Restaurants, the food service provider at Spectrum Center, nonprofit organizations can staff concession areas, have fun and raise money.
Discount opportunities are available for select shows. For more information, please visit the Group Sales page
Guest Services
You can find Guest Services representatives at the Guest Service booths located on the Club Concourse outside of section 102 and on the Uptown Concourse outside of section 208. These calls should be routed to (704)688-8128.
Lost and Found
Please click here to send an email to our Lost and Found
Lost Children
Lost children should be taken to an Event Services representative or to the nearest Guest Services booth, which can be found on the Club Concourse outside of section 102 or on the Uptown Concourse outsides of section 206.
Lost Tickets
Lost tickets can only be replaced if requested by the account holder of record. Tickets will only be reissued to the account holder of record at the discretion of Spectrum Center management to be picked up day of event at Will Call. Under no circumstances will the newly reissued tickets be sent to the account holder. We also can not reprint third party tickets.
Please visit the Hornets Fans Shop Page to get more information on our store in the arena. Visit HornetsFanShop.com for online access.
Parking and Traffic
There are more than 30,000 parking spaces in both garages and parking decks within a 15 minute walk of Spectrum Center. Find all your parking and traffic information here
Prohibited Items
These items include but are not limited to:

  • Large Banners and Flags: Spectators are not permitted to use or wave flags, banners, signs or other items that are affixed to any pole or stick made of wood, metal, plastic or any other hard material and that is more than 18 inches in length. Teams are also prohibited from providing such items to fans either by sale or giveaway
  • Whistles and Horns. Whistles, foghorns/airhorns and plastic horns, such as vuvuzelas and didgeridoos
  • Laser Pointers. Laser pointers or any similar devices
  • Optical Illusions. Items intended to create optical illusions or interfere with the ability of the eye to perceive depth or distance, such as pin wheels or umbrellas
  • Weapons (including guns and knives)
  • Aerosol cans
  • Fireworks
  • Frisbees
  • Beverages
  • Mace or Pepper Spray
  • Poles, selfie-sticks, missile-like objects that can be thrown
  • Strollers
  • Tripods
  • Umbrellas
  • Beach balls
  • Bats and clubs
  • Skateboards or Hoverboards
  • E-cigarettes
  • Illegal substances
  • NBA Bag Policy: NBA arenas are required to prohibit items such as bags, backpacks and briefcases larger than approximately 16” x 16” x 8” from being brought into the arena. Patrons who are in possession of items that are larger than this bag size shall be directed to the arena’s secure storage area. All stored items must be inspected before being checked at this location and tagged to denote that they have been screened
Public Telephones
Public telephones and TTY phones are located on the Main Concourse behind Section 103 and near the Box Office. As well as behind section 206, on the Uptown Concourse.
Re-Entry Policy
Re-Entry is not permitted during any event.
In partnership with Coca-Cola Consolidated, more than 150 receptacles for recycling aluminum cans and plastic bottles have been distributed throughout the arena
Refunds and Exchanges
No refund policy
Safety Tatt
Safety Tatt is a latex-free, fun and colorful temporary safety child ID tattoo.  It is offered free of charge at all Spectrum Center events. Please see a Guest Services representatives at the Guest Service booths located on the Club Concourse outside of section 102 and on the Uptown Concourse outside of section 208.
While we pride ourselves on creating a rewarding arena experience for our fans, our first priority is to focus on the safety of every individual visiting our venue. As such, we wanted to inform you of several recent security measures and changes the NBA has implemented for the 2015-16 season. Spectrum Center will no longer be using wands as the primary method of screening patrons entering the building, as every entrance has been updated to have a metal detector present that patrons will walk through. In addition, bags being brought into the arena will be restricted to a size of approximately 14″ x 14″ x 6″, and duffel bags and backpacks will no longer be allowed, regardless of size.
Service Animals/Guide Dogs
Only certified service animals that are trained or are in training are allowed in the facility and must have a permit. All service animals must remain on a leash or harness at all times.
Sign Interpreters
Sign language interpretation of events is available for guests who are hearing impaired. Requests for this service must be received 30 days prior to the event.
Spectrum Center is one of the City of Charlotte’s smoke-free government grounds. As a result, smoking is not allowed anywhere on the Spectrum Center property (building, grounds, sidewalks, etc.). This includes the use of e-cigarettes. FAQs here
Large strollers may be checked-in at one of the Guest Services Booths at sections 102 or 208
Please visit our Premium Services page to learn more about suites
Spectrum Center offers guided public tours based on the availability and scheduling of events in the building. Tours will not be held on days where an event is scheduled.  A tour can be scheduled by calling 704-688-8128.
Wheelchair escorts are available to transport guests with special needs to their seat. Escorts are available upon entering Spectrum Center. Please be aware that our staff will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event. Please see a Guest Services Representative at one of the Guest Services Booths, located at sections 102 or 208
Will Call
Online and phone orders can be picked up at our 24/7 self-serve kiosks located on the Trade Street side of the arena, and at the 5th Street exterior box office.  Will call can also be picked up at the box office Monday – Friday, 10:00am till 6:00pm.  For Checkers games and events that fall on a Saturday or Sunday:  will call tickets may be picked up 3 hours prior to the start time.  For Hornets games that fall on a Saturday or Sunday, will call tickets can be picked up 5 hours prior to the game’s start time.
Arena Info
General Information:

Tickets by Phone:
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333 East Trade Street
Charlotte, NC 28202

Upcoming Events:
March 1-3: CIAA Tournament

March 16-18: NCAA Tournament